Friday, April 09, 2004
I heard a funny example this week highlighting that. It seems an elderly man came into a department store looking to buy a mattress. He barely spoke English, was dressed rather shabbily and was very dirty. He stated his purpose, so the sales rep took him to one of the low-end beds. H sat on it (by the way NOT the right way to test a mattress) and said, simply, OK. My wife will be back.
The next day in comes the wife. Sales rep asks will this be cash, check or charge? Wife pulls LARGE envelope out of bra and whips off correct change. Had more than enough left to buy a GOOD bed. Sad thing is NOT that the sales person missed a better commission. Sad point is that the customer didn't get a good bed.
Anyway - my little lesson for the day is don't discount someone just for the way they look. Heck - it might be me out doing some shopping, and think what you'd be missing! :)